This week, KORE will be among the many organizations attending Field Service USA in Palm Springs, California, an event that brings together innovators and thought leaders in the field service industry. On Thursday, I’ll be participating in a panel called, “Uncovering Revenue Generating Opportunities Within Your Service Organization.” One area I’ll be touching upon during the panel is how field service companies are creating greater efficiency—and increased revenues—through the use of tablets to facilitate data collection and communication.
Increased integration of tablets into the mobile workplace has helped breed a new age of speed, reduced response time and efficiency. With breakthroughs in LTE connectivity, tablets are becoming a non-negotiable aspect of doing business.According to a 2016 survey by Frost & Sullivan, mobile devices increase employee productivity by 34 percent.
Combined with an emerging millennial workforce bred on this type of technology, it is easy to see tablet computers as a missing link between human workers and the ability to derive tangible, near-term returns from the IoT. With the right connectivity solution, tablets in the mobile workplace have several built-in advantages:
- Single-point experience: Tablets do not require clunky middleware or work-intensive integrations for software services such as security, application, and connectivity management. Just load the app, and go.
- Easy communication: It allows for a true, two-way pipeline of information between connected products and employees.
- Simplified restriction of intended use: Individuals can’t access the OS, so it allows for careful and intentional provisioning of permissions and specific apps on the device.
- Unquestioned power: Processing speed, power and data capacity allows for complex workflows, while also accommodating layers of third-party security and Mobile Device Management apps.
Tablets also have non-connectivity-based benefits that make them even more attractive to the field service industry:
- Right-sized: Tablets are easily portable and lightweight, making them a convenient package. For example, it is difficult to remain in a standing position and reasonably expect to accomplish work on a laptop.
- Graphically adroit: Tablet user interface is large enough to allow for ambitious tasks without squinting or scrolling, and the graphics processor can strikingly render just about any workflow-specific form or chart a business user would need to throw at it. In addition, many of today’s devices come loaded with a “Split View” mode, which lets the user open two apps on-screen at once.
- Enhanced brightness: For employees who work in the field, a dimly-lit screen takes away from productivity. Today’s tablets have largely solved this issue; most are able to eclipse the effects of the sun and offer a wide enough color spectrum that images are more saturated and easy to read.
- Cameras: Think of an insurance adjuster scoping out damage on an insured’s automobile, or an installer who needs to document the work he or she completed on a given job.
- Longer charge: When we account for the extreme power efficiencies – a typical worker could expect to get through an entire day on a tablet’s single charge.
Tablets remove communicative barriers for field service professionals and pack a number of extras that allow them to do more with a single tool. In short, tablets are enabling a new normal.
Connect with KORE at Field Service USA, April 18-21, 2017, booth #1106.