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Electronic Visit Verification (EVV): From Implementation to Improvement

3 minute read

Electronic visit verification (EVV) was mandated under the 21st Century Cures Act to protect against healthcare insurance fraud by increasing visibility into Medicaid-reimbursed home healthcare visits.

This sweeping change caused an influx in deployment of this IoT solution that requires hardware and devices; interoperable platforms and systems; as well as diversified carrier and connectivity requirements. When it comes to deploying IoT solutions, many things need to be carefully considered. If your organization has deployed an EVV solution, and are still finding it to be a struggle, consider the following:

Interoperability, Connectivity

Trying to parse together a complex solution that meets the needs of this IoT deployment from multiple providers can create an all too complicated ecosystem. By leveraging a partner that has simplicity, flexibility and operational agility allows for reliable, secure, and scalable connectivity.

Connectivity management should be able to provide an integrated view of wireless and asset management device attributes with both web portal and API implementation interfaces, as well as a single platform to manage all devices, to cut through the complexity.

Device and mobile device management needs to consider enrollment and license management, as well as implementation and management.

Compliance and Security

Any Connected Health solution is going to require a high-level of regulatory compliance, both ISO and FDA, for the patient privacy. Regulatory compliance doesn’t just cover connectivity, but also the way devices and peripherals are handled, packaged, distributed, stored, and labeled.

Security is of upmost importance, going hand-in-hand with compliance. These considerations alone are a massive undertaking for anyone deploying with IoT solution and can be handled best through a reliable and trusted partner.

Managed Services

Sometimes getting an IoT project off the ground isn’t the biggest challenge but rather managing IoT for long-term viability. Many IoT providers focus more on getting a project off the ground, not tackling the full-scale management of the solution, which is where IoT managed services providers can be of great use.

A managed services provider can manage hardware procurement, staging and kitting, forward and reverse logistics, mobile device management, connectivity, and configuring tablets, peripherals and devices.

EVV as a Comprehensive Solution

EVV solutions leverage mobile applications and connected devices to capture home healthcare delivery information including when service begins and ends to validate that patient care has been delivered and insurance claims are accurate.

What that means for deployment of this IoT solution is using tablets or smartphones so providers can access GPS capabilities for location verification, as well as biometric capabilities (fingerprint scanning, facial recognition) to identify verification. EVV transaction records deliver auditable records for proof-of-presence, as well as billing, scheduling, and tracking.

IoT technology powers these solutions to meet regulatory requirements, while also facilitating enhanced operational efficiencies and improved patient experience. Mobile devices use for EVV can be integrated with other systems and applications so caregivers can remotely access patient-specific information, such as electronic health records regardless of their location.

With so many elements at play, an expert partner like KORE can provide a full-suite solution with managed services for a faster time-to-market, as well as the greatest ROI.

Download our eBook, EVV system For Home Health Providers Mandate Requires Connected Technology to learn more.

Read the Ebook

Topic(s): Healthcare , Featured

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