The future of IoT for Field Service Organizations (FSO) is now. FSOs have been early adopters of IoT technologies to quickly troubleshoot onsite issues across a range of industries. While most FSOs have been using some form of IoT for years, the technology changes so rapidly – which further evolves internal and customer needs – that it is critical to stay ahead of new advancements and fine-tune your approach to IoT to remain competitive in the market.
Whether it is a matter of updating current IoT deployments or implementing a brand new one, FSOs can better understand the IoT landscape by conducting routine internal assessments and continuing their IoT education.
Conduct an internal assessment – Knowing your organization’s goals and identifying where it is in terms of IoT-readiness will help determine what the appropriate next steps are. Here are some key questions to ask:
Continue your IoT education – Tech best practices are written in sand, not stone. As new technology emerges, what you can do today looks nothing like yesterday. Here are some things you should think about to keep your knowledge up-to-date:
FSOs must keep an eye on how their businesses uses IoT and understand the expanding capabilities that power their applications to keep them ahead of the curve instead of chasing it.
Interested in learning how to increase sales and increase customer satisfaction with IoT? We are here to help! Reach out to KORE today to learn more.