KORE Global Support Services

End-to-End Support for IoT Solutions – From Launch to Continuous Growth

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Your Partner in IoT Success

Launching IoT projects is complex, requiring more than just an initial deployment – it demands a trusted partner who delivers sustained support throughout the entire lifecycle. KORE’s Global Technical Support Team goes beyond the basics, offering post-deployment solutions that adapt to emerging needs, scale with your operations, and drive ongoing value. Our commitment? To be more than a support system—to be a collaborative partner, every step of the way.

the kore benefit

Round-the-Clock Proactive Support

Resolve issues swiftly with our globally available 24/7 technical team, ensuring continuous uptime and seamless operations for your IoT solutions.

Dedicated Customer Success Team

Simplify onboarding and empower your team with expert guidance to maximize your IoT investment. Experience a seamless transition and continuous support designed to delight at every interaction.

Global Network Monitoring

Proactively detect, manage, and resolve network issues with a team dedicated to optimizing performance, ensuring reliability, and delivering peace of mind for your IoT operations.

Support Tiers

All support tiers provide access to our live monthly webinars, case management services, web-based ticketing system, resolution updates, and proactive communications regarding service updates, maintenance, and outages. 

Self Service

Silver

Gold

Platinum

Monthly Price

Free

$250

$1,500

$5,000

Knowledge Base Online Access 

Interactive Training Sessions 

Designated Account Manager

Live Chat Support

Designated Strategic Customer Success Manager

Quarterly Strategic Business Review  

Priority phone support  

Priority support for tasks normally handled through self-service. 

Response Times

Levels

DEfinition

Silver

Gold

Platinum

Critical - P1

Service down or severely degraded

3 Business Hours

1 Business Hour

15 Minutes (24x7)

High - P2

Partial service down or mild degradation

6 Business Hours

2 Business Hours

1 Hour (24x7)

Moderate - P3

Minor loss of service or operational functionality

9 Business Hours

4 Business Hours

2 Hours (24x7)

Low - P4

No loss of service, how-to questions

24 Business Hours

8 Business Hours

4 Hours (24x7)

WORK IN ACTION

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Comprehensive Electronic Logging Device (ELD) Solutions for Fleet | Case Study

Background In December 2017, the Federal Motor Carrier Safety Administration’s (FMCSA) “ELD mandate” went into effect requiring the use of Electronic Logging Devices (ELD) for commercial drivers who must prepare…

resources

Data Sheet

KORE Global Support Services

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