KORE Global Support Services

End-to-End Support for IoT Solutions – From Launch to Continuous Growth

Contact Support

Your Partner in IoT Success

Launching IoT projects is complex, requiring more than just an initial deployment – it demands a trusted partner who delivers sustained support throughout the entire lifecycle. KORE’s Global Technical Support Team goes beyond the basics, offering post-deployment solutions that adapt to emerging needs, scale with your operations, and drive ongoing value. Our commitment? To be more than a support system—to be a collaborative partner, every step of the way.

the kore benefit

Round-the-Clock Proactive Support

Resolve issues swiftly with our globally available 24/7 technical team, ensuring continuous uptime and seamless operations for your IoT solutions.

Dedicated Customer Success Team

Simplify onboarding and empower your team with expert guidance to maximize your IoT investment. Experience a seamless transition and continuous support designed to delight at every interaction.

Global Network Monitoring

Proactively detect, manage, and resolve network issues with a team dedicated to optimizing performance, ensuring reliability, and delivering peace of mind for your IoT operations.

Support Tiers

Self-Service Ticket Portal Access

24/7/365 outage support, providing peace of mind and rapid issue resolution

Change Management & Incident Notification

Proactive network monitoring at KORE operation centers with corrective measures

General Support Availability

 

Training sessions to effectively manage your connected devices and navigate our platforms with ease

Self Guided Onboarding

Designated Customer Success Manager (CSM) ensuring your objectives are met and exceeded

 

Priority access to KORE’s upgraded phone systems for advanced agent routing to ensure your call is routed

 

Support for ConnectivityPro Platform, including activation & deactivation of bulk SIMs submissions; rate plan changes, APN/profile updates and contracted rate plan changes

 

Operational Health Reviews to drive continuous improvement and stay ahead of challenges

 

Self-Service Ticket Portal Access

24/7/365 outage support, providing peace of mind and rapid issue resolution

Change Management & Incident Notification

Proactive network monitoring at KORE operation centers with corrective measures

General Support Availability

Customer’s Business Hours

Training sessions to effectively manage your connected devices and navigate our platforms with ease

Self Guided & Live Training

Designated Customer Success Manager (CSM) ensuring your objectives are met and exceeded

 

Priority access to KORE’s upgraded phone systems for advanced agent routing to ensure your call is routed

 

Support for ConnectivityPro Platform, including activation & deactivation of bulk SIMs submissions; rate plan changes, APN/profile updates and contracted rate plan changes

 

Operational Health Reviews to drive continuous improvement and stay ahead of challenges

 

Self-Service Ticket Portal Access

24/7/365 outage support, providing peace of mind and rapid issue resolution

Change Management & Incident Notification

Proactive network monitoring at KORE operation centers with corrective measures

General Support Availability

Customer’s Business Hours

Training sessions to effectively manage your connected devices and navigate our platforms with ease

Self Guided & Live Training

Designated Customer Success Manager (CSM) ensuring your objectives are met and exceeded

 

Priority access to KORE’s upgraded phone systems for advanced agent routing to ensure your call is routed

 

Support for ConnectivityPro Platform, including activation & deactivation of bulk SIMs submissions; rate plan changes, APN/profile updates and contracted rate plan changes

 

Operational Health Reviews to drive continuous improvement and stay ahead of challenges

 

Self-Service Ticket Portal Access

24/7/365 outage support, providing peace of mind and rapid issue resolution

Change Management & Incident Notification

Proactive network monitoring at KORE operation centers with corrective measures

General Support Availability

24/7

Training sessions to effectively manage your connected devices and navigate our platforms with ease

Self Guided & Live Training

Designated Customer Success Manager (CSM) ensuring your objectives are met and exceeded

Priority access to KORE’s upgraded phone systems for advanced agent routing to ensure your call is routed

Support for ConnectivityPro Platform, including activation & deactivation of bulk SIMs submissions; rate plan changes, APN/profile updates and contracted rate plan changes

Operational Health Reviews to drive continuous improvement and stay ahead of challenges

Response Times

Levels

DEfinition

Silver

Gold

Platinum

Critical - P1

Service down or severely degraded

3 Hours

1 Hour

15 Minutes

High - P2

Partial service down ore mild degradation

6 Hours

2 Hour

1 Hour

Moderate - P3

Minor loss of service or operational functionality

9 Hours

4 Hour

2 Hour

Low - P4

No loss of service, how-to questions

24 Hours

8 Hour

4 Hour

WORK IN ACTION

Asset Tracking for High-Value Heavy Machinery

An Australia-based company dedicated to the hiring and renting of high-value heavy machinery such as rollers, water trucks, tractor brooms, tractor grids, and other mobile site amenities across Australia for…

Aviation Asset Tracking Requires Comprehensive Connectivity

In supporting its core aviation customers with resilient, global communications, Guardian Mobility Inc. wanted to broaden its network technologies offerings by adding cellular connectivity to its strong portfolio of satellite…

CoMotion Makes the Great Outdoors More Accessible with KORE.

CoMotion, a leader in innovative transportation solutions, has introduced Europe’s first inclusive shared mobility Hub, powered by KORE eSIM. This case study highlights CoMotion’s journey to revolutionising AMaaS (Accessible Mobility-as-a-…

Comprehensive Electronic Logging Device (ELD) Solutions for Fleet | Case Study

Background In December 2017, the Federal Motor Carrier Safety Administration’s (FMCSA) “ELD mandate” went into effect requiring the use of Electronic Logging Devices (ELD) for commercial drivers who must prepare…

resources

Data Sheet

KORE Global Support Services

What’s next?

Made it to the bottom but still have questions?
Don’t worry, we’re just a click away. Reach out, and let’s get connected!