KORE Global Support Services

End-to-End Support for IoT Solutions – From Launch to Continuous Growth

Your Partner in IoT Success

Launching IoT projects is complex, requiring more than just an initial deployment – it demands a trusted partner who delivers sustained support throughout the entire lifecycle. KORE’s Global Technical Support Team goes beyond the basics, offering post-deployment solutions that adapt to emerging needs, scale with your operations, and drive ongoing value. Our commitment? To be more than a support system—to be a collaborative partner, every step of the way.

the kore benefit

Round-the-Clock Proactive Support

Resolve issues swiftly with our globally available 24/7 technical team, ensuring continuous uptime and seamless operations for your IoT solutions.

Dedicated Customer Success Team

Simplify onboarding and empower your team with expert guidance to maximize your IoT investment. Experience a seamless transition and continuous support designed to delight at every interaction.

Global Network Monitoring

Proactively detect, manage, and resolve network issues with a team dedicated to optimizing performance, ensuring reliability, and delivering peace of mind for your IoT operations.

Support Tiers

All support tiers provide access to our live monthly webinars, case management services, web-based ticketing system, resolution updates, and proactive communications regarding service updates, maintenance, and outages.

	Self Service	Silver	Gold	Platinum
Monthly Price	Free	$250	$1,500	$5,000
Knowledge Base Online Access
Interactive Training Sessions
Designated Account Manager
Live Chat Support
Designated Strategic Customer Success Manager
Quarterly Strategic Business Review
Priority phone support
Priority support for tasks normally handled through self-service.

Response Times

Levels	DEfinition	Silver	Gold	Platinum
Critical - P1	Service down or severely degraded	3 Business Hours	1 Business Hour	15 Minutes (24x7)
High - P2	Partial service down or mild degradation	6 Business Hours	2 Business Hours	1 Hour (24x7)
Moderate - P3	Minor loss of service or operational functionality	9 Business Hours	4 Business Hours	2 Hours (24x7)
Low - P4	No loss of service, how-to questions	24 Business Hours	8 Business Hours	4 Hours (24x7)

WORK IN ACTION

Asset Tracking for High-Value Heavy Machinery

An Australia-based company dedicated to the hiring and renting of high-value heavy machinery such as rollers, water trucks, tractor brooms, tractor grids, and other mobile site amenities across Australia for…

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Aviation Asset Tracking Requires Comprehensive Connectivity

In supporting its core aviation customers with resilient, global communications, Guardian Mobility Inc. wanted to broaden its network technologies offerings by adding cellular connectivity to its strong portfolio of satellite…

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CoMotion Makes the Great Outdoors More Accessible with KORE.

CoMotion, a leader in innovative transportation solutions, has introduced Europe’s first inclusive shared mobility Hub, powered by KORE eSIM. This case study highlights CoMotion’s journey to revolutionising AMaaS (Accessible Mobility-as-a-…

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Comprehensive Electronic Logging Device (ELD) Solutions for Fleet | Case Study

Background In December 2017, the Federal Motor Carrier Safety Administration’s (FMCSA) “ELD mandate” went into effect requiring the use of Electronic Logging Devices (ELD) for commercial drivers who must prepare…

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