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Reverse Logistics Support for Long-term IoT Enablement

Sustain Your IoT Solution throughout its Entire Lifecycle

If you’re not on top of the requirements of your endpoint components, your business won’t recognize the full value of its IoT deployment or be able to minimize its total cost of ownership. Stay ahead of problems and increase efficiency and effectiveness with reverse logistics services from KORE. We’ll make sure issues are fixed fast, regardless of whether they’re related to warranty claims, next-day replacements, or recycling – during any stage of the product lifecycle. That way, your IoT solution can generate valuable ROI – today and tomorrow.

Support troubleshooting malfunctioning endpoints
Triage Support

Resolve issues quickly and easily by troubleshooting malfunctioning endpoints.

Sometimes it’s difficult to troubleshoot the root cause of an endpoint malfunction. But with our triage services, we’ll validate endpoint failures, identify next steps, and expedite the correct resolution. If your issue can be resolved without coordinating an in-person service visit, we’ll put an expert on the phone with you to address the matter immediately. Our proven process for identifying and verifying component fault conditions helps prioritize IoT equipment maintenance to minimize downtime.

return material authorization process
Claims Management

Minimize unplanned out-of-pocket expenses and protect your investment when something goes wrong.

When endpoint issues can’t be corrected through triage support, replacing and repairing the malfunctioning devices can be downright costly and time consuming. With our return material authorization (RMA) process, you can just send the device to us and we’ll take care of it. If we determine that it can’t be fixed, we’ll handle the warranty claim, saving you from the time and hassle of burdensome paperwork.

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fully configured and tested replacement parts
Re-Staging & Kitting

Maintain service continuity with fully configured and tested replacement parts.

When a device needs to be replaced, it takes resources away from more strategic initiatives as your team works to track down necessary components and information. We have you covered because KORE works directly with manufacturers, so there’s no need to worry about assembling or configuring replacement devices. We setup new devices to your exact specifications, test them to make sure they work properly, and then pack and ship them directly to your office.

Fast replacement of non-functioning endpoints
Advanced Exchange

Get replacement endpoints fast to minimize business downtime.

When endpoints fail, time to resolution is critical so you don’t lose productivity and risk damaging your brand. We’ll expedite the replacement of non-functioning endpoint components with same-day shipping of fully configured replacements mitigating business downtime and the costs that go with it. We’ll also include a return shipping label so you can easily recycle the damaged device.

IoT device re-installation and activation
Re-Installation & Activation

Integrate replacement devices on the network quickly and ensure optimal performance.

After you’ve received your replacement device, you’ll need to make sure it’s properly re-activated at the site and then positioned in such a way to ensure that environmental conditions don’t contribute to future failures. KORE will work with you for a seamless IoT equipment maintenance integration by re-installing the device, reactivating it on the network, and performing application verification to make sure everything is functioning correctly.

OEM warranty management
OEM Warranty Management

Free up valuable resources by letting us work directly with the manufacturers to handle the return, repair, and replacement of devices

Warranties require proper documentation adherence to terms and conditions, which can take up a lot of time and manpower. Let KORE process claims on your behalf. We’ll collect the malfunctioning endpoint from the field, confirm active warranty against customer records, and troubleshoot directly with the manufacturer managing all IoT equipment maintenance. Once the device is repaired, we’ll get it back to your preferred location as soon as it’s ready to go.

IoT device end-of-life disposition
End of Life Disposition

Ensure data security and reduce waste when devices are at the end of their useful life.

As endpoints are ready to be decommissioned and disposed of, they need to be collected, sanitized, and recycled. Simply remove or deactivate the SIM card, ship the endpoints to us, and we’ll take care of the rest. First, we’ll check to see if anything can be reused to reduce the environmental impact – if so, we’ll wipe and re-stock the devices. If not, we’ll shred the remaining parts so you can be assured that your data is safe.

Expert IoT services for fast, frictionless deployment

Delivering amazing IoT services is about all those little things that aren’t so little – having hardware at the ready in case of a failure, getting devices into your customers’ hands quickly, and reducing the time it takes to manage your supply chain. At KORE, we know that getting all the little things right is actually a really big deal. If you’re ready to learn how a little expertise can yield some big returns, we’re ready to help.

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